Engagement Manager, Pharma & Life Sciences

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. Some of the largest pharmaceutical companies in the world run their AI search programs on Profound, and the work spans various topics: brand and disease-state narratives that must hold up to medical, legal, and regulatory scrutiny; HCP, patient, and caregiver audiences asking very different questions of the same model; and answers that carry real consequences when an engine gets efficacy, safety, or access information wrong. As an Engagement Manager for Pharma & Life Sciences, you'll be the driving force behind the AI search program for a portfolio of large pharmaceutical customers. You'll sit alongside commercial, brand, digital, medical affairs, and compliance stakeholders — translating between what large language models actually do and what a regulated organization is able to act on. You'll own implementation, adoption, and measurable outcomes, and you'll be the person our customers trust to tell them what's true about how AI represents their therapies. WHAT YOU'LL DO - Serve as the primary point of contact and trusted advisor for a portfolio of enterprise pharmaceutical and life sciences customers, including several of the largest manufacturers in the world - Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform - Partner with brand, commercial, digital, and omnichannel teams to connect AI search visibility to brand strategy, launch plans, and existing HCP and DTC programs - Navigate MLR (medical, legal, regulatory) review with your customers — anticipating what will and won't clear, structuring recommendations so they survive review, and helping teams move faster inside their approval process rather than around it - Advise on how AI engines surface, efficacy, safety, and access information about a therapy across its indications, and work with customers and our Product team when an engine represents it inaccurately - Advise customers on shaping the AI search landscape for pipeline and pre-launch therapies, building the scientific and educational foundation that will inform how AI engines understand emerging disease areas, unmet needs, and future treatment options, alongside evaluating and improving the representation of in-market brands - Account for the distinct search behavior of HCPs, patients, and caregivers, and handle health information in AI answers with the care it requires - Interface credibly with medical affairs, scientific communications, and publications teams on how clinical and scientific content shows up in AI answers - Partner with global, regional, and local stakeholders to translate enterprise brand strategy into market-ready AI search programs, navigating local regulatory requirements, promotional standards, language, and channel nuances while maintaining global consistency at scale - Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer's marketing and AI search program - Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across brand, commercial, medical affairs, IT, p