Growth, Credit & Lending Partnerships

ABOUT COLUMN For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! The opportunity Column's Growth team is focused on managing our highly strategic customer relationships. As a member of the Growth team, you'll be responsible for building and overseeing all aspects of our customer management while acting as a trusted partner, advisor and advocate for a wide variety of customers. You will also be in charge of designing and implementing the strategy, processes, and content needed to help us scale this key function. Column's Growth team is not your typical Customer Success or Account Management team in that Column is a critical, often existential, partner for our customers, our customer relationships are deeply collaborative and complex, and each customer contributes meaningfully to our revenue. We're therefore looking for team members who are analytical, demonstrate great critical thinking, and have experience managing very strategic relationships. This particular role will focus on Column's customers building credit and lending products on top of Column's infrastructure. You'll bring genuine fluency in credit and capital markets to a role that's highly cross-functional and collaborative, partnering closely with Column's Executive, Sales, Compliance, and Solutions Engineering teams to ensure customers are onboarded smoothly, that we can anticipate and address both issues and opportunities for growth, and that these relationships are healthy and mutually beneficial. You'll also represent the voice of the customer to help inform Column's strategy, including the product roadmap, go-to-market motions and more. Success in this role also means having a desire to become an expert on the Financial Technology space and on how companies partner with Column (our customers include many key industry players such as Brex and Carta). This role reports to the Head of Growth and is an in-person role, where you'll be expected to work out of our San Francisco Presidio-based office 4+ days a week. What you'll do - Own and manage relationships with Column's customers from onboarding through ongoing growth and expansion, primarily focusing on customers credit and lending products - Apply your credit and capital markets fluency to understand customer risk profiles, reserve requirements, underwriting considerations, and lending product structures - Partner closely with Column's Risk, Compliance, and Solutions Engineering teams to help customers navigate the regulatory and technical complexity of building lending products on Column - Build the playbooks, processes, and best practices for how Column's Growth team supports credit and lending customers - Represent the voice of the customer internally to inform Column's product roadmap for credit and lending infrastructure - Perform day-to-day activities consistent with safe and sound banking practices and regulatory requirements What you'll need to be successful - 2-4+ years of experience in a c