Platform Product Lead

About ApprovalMax ApprovalMax provides end-to-end accounts payable automation for businesses using cloud accounting systems such as Xero and QuickBooks Online. We have 20,000+ businesses worldwide across 70+ countries, and strong product-market fit built over 8+ years. Our customers, accountants, bookkeepers, and finance teams are risk-averse, non-technical users who rely on us to control how money leaves their business. Each product team owns a different part of the ApprovalMax experience. The Platform team owns the parts every customer relies on, whatever task they're doing: how they move around the product across web and mobilAbout ApprovalMaxe, how they search for approvals and documents, how they review the audit trail, and how they manage their account and access. Why This Role Exists Today this area is a mix: some improvements are live, others are held up behind foundational work, and AI-powered search is in beta. You will own prioritising this and driving it forward as the owner of a set of high-impact, product-wide capabilities. AI is central to this remit. Search is a foundational block toward a much wider vision: natural-language interaction with monitoring Money Out. We expect genuine AI literacy helping form the strategy as much as executing it, and making product calls before every answer is settled. Role Purpose You own how the ApprovalMax platform works as a whole product for the customer across web, mobile, the Public API, and the moments in between. Customers expect to move from laptop to phone and back without friction, and increasingly other systems and AI agents will reach ApprovalMax programmatically too. Making all of that seamless is central to this role. The Head of Product Experience sets the experience and design strategy; you turn it into a shipped product and own the platform and product decisions that make it work across every channel. You also have a real voice in the platform's architecture, understanding where it is today, where it should go, and representing the product view in those decisions. This is a hands-on, senior IC role. You set the roadmap, run discovery, write Feature Cards (our one-page product specs: problem, proposed solution, success measures), and turn that roadmap into a shipped, adopted product, working through the TPL and partnering with other teams, using data to decide and prove impact. Key Responsibilities: Own the multi-surface customer experience: web, mobile, and API Own how the product works across web and mobile and the transitions between them, so it feels like one product wherever the customer is. Turn the Head of Product Experience's strategy and research into shipped navigation and journey improvements. Own the Public API and MCP connectivity, live today, with MCP in beta, as the channel through which external tools and AI agents reach ApprovalMax. Turning this into an adopted, expanding ecosystem (positioning, developer enablement, usage). Own audit, reports, and search: standard and AI-powered Own search across the whole product, including AI-powered search, as a first-class capability acting as product and go-to-market partner to the AI Engineering team, taking it from beta to a confident release. Own how customers find bills, POs, and documents; run reports across them; and follow the time-stamped audit trail of decisions across every document type and accounting system. This record is core to what customers trust us for. Bring a strong, hands-on point of view on how LLM- and agent-powered features should behave for a risk-averse finance user where they add value, and how we earn trust through evaluation, accuracy, and transparency. Own the account and identity experience Solve 2FA reset in an industrial, self-service way, moving it off manual, ticket-by-ticket support. Own account-owner and admin controls including how much flexibility to give the account owner (e.g. changing the account's setup email, currently fixed) working with Architecture and Security