Cloud Operations Analyst

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 25% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole . Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Cloud Operations Analyst As a Cloud Operations Analyst, you'll coordinate service management work across Insurity's Cloud AppOps environment — tracking incidents, problems, changes, and onboarding tasks through to closure, and keeping change control and SLA reporting on track. You'll work closely with engineers, and stakeholders using Jira to keep operational projects moving. This role suits a detail-oriented, self-starting coordinator who juggles multiple tickets and projects at once and communicates clearly with technical and non-technical stakeholders alike. You'll fit well on our Cloud AppOps team if you bring strong ITSM instincts and the flexibility to reprioritize in a fast-moving operations environment. What Our Cloud Operations Analyst Will Do Maintain ownership and accountability for service management assigned tasks and small projects. Document requirements, define scope and objectives for service management tasks and projects. Help breakdown service delivery requirements and delivery problems (incidents, problems, requests, and changes) into manageable parts and assess risk throughout the implementation. Identify risks and help develop mitigation plans. Track and bring task impediments, issues, and onboarding blockers to closure. Provide status reports to stakeholders. Support and participate in PI Planning, Scrums, and service review routines. Maintain and enhance service management operational procedures and runbooks. Facilitate operational areas such as but not limited to: Change Control, Incident Management, Problem Management, Request Management, FinOps and Disaster Recovery Exercises. Help manage internal team member and external vendor relationships necessary for a successful project delivery. Coordinate assigned operational projects, including meeting cadence, action tracking, and status reporting through closure. Collaborate with peers on best practices. Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned. Incident Management Prepare and present root cause analysis and incident reports. Coordinate postmortem activities. Change Management Coordinate weekly change control activities and approval process. Participate in the implementation of strategies to optimize operations. FinOps Support incident, RCA, and credits review activities alongside senior leadership, ensuring the accuracy of related data. Map quarterly SLA credits owed to different clients based on outages across different products, in coordination with senior leadership. Who We’re Looking For Perform the following skills at a proficient level: Analytical and critical thinking Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented Active listener Ability to collaborate and work autonomously Flexible and adaptable Service coordination and stakeholder follow-up Incident triage and prioritization Problem and change management discipline Reporting accuracy and process adherence Minimum 2 years' experience in service management, operational coordination, incident / problem / change management, or project coordination within a Cloud environment. Bachelor's degree in related field (equivalent work experience may be considered). Proficient knowledge and experience with: MS Office, notably MS Excel, MS Word, and MS Outlook Agile project management methodology Atlassian products (Jira, Confluence) with strong workflow discipline for incidents, problems, requests, and changes ITSM-style ticketing, reporting, and dashboarding practices Travel required - 0-25% Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.