IT Systems Engineer

The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery.  Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems.  Works closely with other IT teams to ensure the highest levels of operational excellence. Specific Duties and Responsibilities: • Lead endpoint-related development/implementation activities. • Create and maintain all aspects of end user systems standardization strategy, including asset life cycles • Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO • Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.). • Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets. • Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards. • Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support. • Automate software installation, configuration, and uninstallation activities and procedures • Document maintenance and troubleshooting procedures • Develop operations procedures and tools to improve operational efficiency and reliability for client systems • Integrate operational procedures and automation to improve consistent delivery • Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools • Manage Infrastructure Lab for client systems initiatives, including development and testing • Mentor Penumbra’s IT support staff  • Maintain effective relationships with customers • Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered. • Assist in refining strategy and overseeing client integration for acquisitions • Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. • Ensure other members of the department follow the QMS, regulations, standards, and procedures. • Perform other work-related duties as assigned. Position Qualifications - Required: • Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience. • Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities. • Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring • Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks). • Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity. • Relevant certification such as Jamf/Intune/EntraID/Azure administrators will be a PLUS, • Excellent oral, written, and interpersonal communication skills • Problem solving skills, resilience, ability to prioritize changing demands • High degree of accuracy and attention to detail • Proficiency with MS Word, Excel, and PowerPoint Position Qualifications - Preferred: • Medical device, pharmaceutical, biotech, or other regulated industry experience desired Working Conditions: • General office environment • Willingness and ability to work on site. • May have business travel from 0% - 10% • Potential exposure to blood-borne pathogens • Requires some lifting and moving of up to 15 pounds • Must be able to move between buildings and floors. • Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. • Must be able to read, prepare emails, and produce documents and spreadsheets. • Must be able to move within the office and access file cabinets or supplies, as needed. • Must be able to communicate and exchange accurate information with employees at all levels on a daily basis. Annual Base Salary Range:  $120,000 - $162,000/ year We offer a competitive compensation package plus a benefits and equity program, when applicable.   Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.