Product Support Specialist II

ABOUT SPOTDRAFT SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts, and our story deserves to be told in creative, human, and memorable ways. TOP OUTCOMES: The Product Support Specialist II is the technical backbone of the Support team. You sit at the intersection of product depth, integration expertise, and pattern intelligence, resolving what L1 cannot, training the team to close the gap, and converting recurring problems into structured signals for Engineering and Product.