AI Technical Support & Automation Engineer

As an AI Technical Support & Automation Engineer , you will combine technical customer support with hands-on AI and software development. You will be the first point of contact for customers using our mission-critical B2B applications, analyzing complex issues, troubleshooting across systems, and coordinating solutions with internal engineering teams. A significant part of your time will be dedicated to developing AI-powered tools, intelligent agents, and automations that improve how our Support organization operates. You will automate repetitive tasks, accelerate issue analysis, improve knowledge management, and create smarter support workflows. The position offers close collaboration with our Development and AI teams, providing an excellent opportunity to deepen your engineering skills and pursue a career path in software or AI development. We foster a collaborative environment where continuous improvement is key, so we work together from the office at least three days per week.