Customer Success Operations Lead

About SpotDraft SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts — and our story deserves to be told in creative, human, and memorable ways. As a Customer Success Operations Lead, you will empower the Customer Success team by providing actionable intelligence, improving process efficiency, and owning critical operations that drive customer retention, expansion, and satisfaction. You’ll work closely with post-sales leadership and the broader Revenue Operations team to build scala