Sr. Manager of Customer Operations

As the Sr. Manager of Customer Operations, you will bring together systems, processes, reporting, and operational strategy to help our Customer Experience (CX) department operate at its best and serve churches with clarity and excellence. You will lead a team of CX Operations & Education Specialists, drive high-impact initiatives, and build the infrastructure needed to support customer retention, expansion, and long-term success. By setting clear priorities, improving workflows, optimizing technology, and turning customer insights into action, you will help churches achieve greater financial stability and serve their communities.