VP Operations

Role: VP Operations Reports to: CEO / Founder Working model: On-site, London Working Hours 9am-6pm Role snapshot Mission: turn OneDome’s acquisition-led strategy into predictable, high-quality execution across platform, operations and partners. Primary focus: operating-model design (post-acquisition), completion certainty, and operational efficiency in a regulated environment. You are the ‘programme manager on steroids’: you hold the whole machine in your head, zoom in/out fast, and relentlessly drive delivery. Key partners: CEO, Chief of Staff, Product/Tech/Data leaders, Commercial/Partnerships, Risk/Compliance, and heads of acquired businesses. Success is measured in completions, time-to-complete, cost-to-serve, partner performance, and operational risk outcomes—not activity. The opportunity This is a pivotal hire - OneDome has scaled quickly through acquisition and now needs a VP of Operations who can industrialise execution: remove duplicated legacy ways of working, create clarity of ownership, and build an operating cadence that makes performance repeatable. Key responsibilities Build and run the operating model: forums, governance, decision rights, OKRs/KPIs and cross-functional rituals that connect strategy to day-to-day delivery. Lead post-acquisition integration: align processes, tooling, handoffs and incentives across acquired entities and the ‘mothership’ while protecting business continuity. Own end-to-end completion performance: reduce friction and time-to-complete across mortgage, conveyancing and ancillary services; improve customer certainty and unit economics. Drive partner operations at scale: set standards, SLAs and performance management across lenders, brokers, conveyancers, surveyors and other third parties. Partner with Product/Tech/Data to prioritise automation and workflow tooling that de-risks operations, increases transparency, and surfaces issues early. Strengthen operational risk: embed controls and auditability into operational processes, working closely with specialist risk/compliance functions to protect brand trust. Build a high-performing operations organisation: structure teams, hire/coach leaders, create playbooks, and establish a culture of pace, detail and accountability. Create a continuous improvement engine: instrument processes, diagnose failure points with data, and run systematic improvement cycles. What success looks like First 90 days Complete a diagnostic of the current operating model, integration backlog, operational metrics and partner performance. Agree a clear 100-day plan with the CEO/Chief of Staff: integration priorities, quick wins, and the next operating cadence. Implement a visible governance rhythm (weekly/bi-weekly) with clean OKRs/KPIs and owners; remove ambiguity on decision rights. Deliver early improvements in at least one high-friction area of the completion journey to build momentum. 12 months A repeatable integration playbook that reduces time-to-integrate and avoids ‘legacy sprawl’. Material improvement in completion rate and time-to-completion, with clear attribution to operational changes. A stable, scalable operating cadence with reliable forecasting of delivery, partner performance and operational risk hotspots. An operations team with strong middle leadership and clear accountability across the group. Person specification Essential experience 3-5 years of demonstrable operations leadership (COO/VP Ops/Head of Operations) in a fintech start-up/scale-up; marketplace and regulated delivery experience strongly valued. Proven post-acquisition integration leadership: simplifying multi-entity operating models, harmonising processes and improving execution metrics. Deep experience running multi-party delivery models reliant on external partners, with rigorous performance management. Strong data fluency: uses funnel, operational and financial metrics to prioritise work, diagnose issues and make trade-offs. Demonstrated ability to build cadence, accountability and pace in fast-moving, ambiguous scale-up environments. Desirable Formal programme delivery training (e.g., PRINCE2 / MSP / PgMP) or equivalent ‘battle-tested’ experience. Experience in FCA-influenced or similarly regulated environments; comfort embedding controls without slowing the business to a crawl. Exposure to mortgage, conveyancing, insurance, or other high-stakes customer journeys. Behaviours and motivations Structured and detail-obsessed: enjoys making messy, inherited processes clean and scalable. High ownership, low ego: will get into the weeds, fix problems, then systematise and delegate. Fast, clear thinker: can hold complexity and still communicate simply to drive decisions. Bias for action with sound judgement: knows when to move fast and when to slow down for risk and reputation. Location and package UK-based (London preferred) Competitive base + bonus + meaningful equity/LTI, aligned to long-term value creation Why join OneDome Own the operating model of a completion-led platform where operational performance directly drives revenue, profitability and trust. Work directly with the CEO and Chief of Staff on the highest-impact priorities (integration, execution, and scaling). Build a career-defining track record in an acquisition-rich, regulated scale-up environment. Meaningful upside through equity/LTI tied to the value created by better completion, efficiency and execution About OneDome OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and pro-tecting long-term wealth. The platform brings together property discovery, mortgage origination, legal and transaction ser-vices, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling every-thing required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance. OneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately $1.4 billion in mortgage volume per month, positioning the company among the largest housing and mortgage platforms in the UK. The company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and 17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026. Backed by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform , re-placing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.