Network Operations Engineer

The Network Operations Engineer will focus on providing operational and implementation support for Network, Wireless, firewall, DNS, DHCP, LAN, incidents, and changes.  Specific Duties and Responsibilities  • Monitor network infrastructure, troubleshoot, and handle user incidents actively during company business hours.  • Provide medium to high complexity network support activities including occasional offshift support in case of major outage reported.  • Work closely with Network Engineering, Network Security and Administration maintenance tasks and participate in process improvement.  • Perform medium to high complexity network changes and implementations.  • Participate in the network technology design process.  • Analyze potential changes and enhancements to network software and hardware to determine impact on existing production environment.  • Work as a member of a project team on business projects  • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.  • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.  • Perform other work-related duties as assigned.   Position qualifications: Required • Bachelor’s degree in computer engineering or related field with 5+ years of experience, or equivalent combination of education and experience    • 5+ years of experience in operations and managing Network devices, firewalls infrastructure.  • 5+ years of experience installing and building Network infrastructure.  • In-depth knowledge of network hardware and software technologies and best practices is required. • Good knowledge of PAN firewalls architecture, ACLs, policies, NATs, IPSEC VPNs, Global protect VPNs • Understanding and practical experience with technologies such as Cisco SDA, ISE, VXLAN etc.  • Knowledge of a network technology discipline (e.g., IP Routing and Switching, Routing Protocols-OSPF, BGP, WAN, IPSEC, PAN Firewall, Packet Analysis, SD Access, DNAC, Cisco ISE, Infrastructure, IT Tools, and other relevant technologies.  • Excellent troubleshooting skills in identifying and resolving complex networking issues  • Strong understanding of how DNS works and experience in deploying and managing the internal and external DNS environments  • Experience in managing different Load Balancer solutions.  • Experience with cloud networking and cloud connectivity.  • Good team player and able to take accountability of tasks assigned and follow through to completion.  • Strong communication and customer facing skills (written, verbal, and formal presentation)  • Proactively acquire an in-depth understanding of the organization and its processes as well as develop an understanding of incidents and change management principles and organization best practices.  Position qualifications: Preferred • Knowledge of Routing and Switching design preferred • R&S and/or DC CCNA is required, CCNP preferred. • Experience on SolarWinds IT infrastructure monitoring and provisioning is preferred  • LAN switching including VLAN, VTP, STP etc. is preferred  • Solid understanding of routing protocols ISIS, OSPF, BGP is preferred  • Good working knowledge of Wireless network includes WLC 9800, 3500 Access points 9120 is preferred  • Solid knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, OOB network is preferred  • Test and validation experience (Network hardware or software/OS) is preferred  • Scripting/programing skills will be a PLUS  • Medical device, pharmaceutical, biotech, or other regulated industry experience desired    Working Conditions    • General office environment.  • Willingness and ability to work on site. May have business travel from 0% - 10%. Ability to be available for on-call duty during off hours as part of a rotating schedule.  • Flexibility to switch weekend days off with weekdays when necessary to avoid disruption to 24/7 production environments  • Potential exposure to blood-borne pathogens.   • Requires some lifting and moving of up to 50 pounds. Occasional assistance in building new site and site expansion activities which may consist of racking mounting gears.   • Must be able to move between buildings and floors.    • Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.     • Must be able to read, prepare emails, and produce documents and spreadsheets.      • Must be able to move within the office and access file cabinets or supplies, as needed.    • Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.   Starting Base Salary is $120,000 to $175,000   We offer a competitive compensation package plus a benefits and equity program, when applicable.   Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.