Support Specialist

About us: Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks. We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it. Opportunity: We’re looking for an experienced Support Specialist to join Hiver’s customer support team. You’ll help customers resolve technical issues and deliver exceptional support across email, chat, and calls (via Zoom or Google Meet). With a G2 rating of 9.3 for support quality , our team is committed to providing best-in-class customer experiences. The ideal candidate has 3-4 years of technical support experience , strong problem-solving skills, and a customer-first approach to handling technical queries. Note: This is a remote position, allowing you to work from the comfort of your home. You'll be joining a 24/7 support team, primarily operating within US time zones. Flexibility in your work hours, including evenings and weekends, is crucial to meet customer needs efficiently. You'll enjoy two days off each week, which may not always coincide with weekends.