IT Analyst

The Role Doppel is hiring an experienced IT Analyst to support our New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience. This role is required to be in office 5 days a week. What You’ll Do Provide Level 1 & 2 support for onsite employees and remote team members worldwide. Triage and resolve incoming tickets across hardware, software, and account-related issues. Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment. Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement). Support onboarding/offboarding, device setup, and access management. Contribute to IT projects, documentation, and continuous improvement efforts. What We’re Looking For 2-4 years of hands-on IT support experience in fast-paced environments. Meticulous attention to detail and a commitment to delivering a best-in-class support experience. Strong problem-solving ability and a self-driven, proactive work style. Excellent communication skills and a calm, customer-focused approach. Experience supporting MacOS devices and various SaaS business tools. This role requires to be in office 5 days a week. Why Join Doppel $90,000 - $110,000k A high growth environment where your work has immediate impact and visibility Salary Range $90,000 — $110,000 USD