Product Coordinator

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A PRODUCT COORDINATOR TO JOIN OUR WAREHOUSE & LOGISTICS GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] ABOUT THE ROLE This is an operational role sitting at the intersection of program management and product marketing. You will coordinate multiple concurrent programs — from new device launches to internal process improvement initiatives — while ensuring that product content and marketing materials meet M-KOPA's standards before they reach internal and external audiences. You will be the connective tissue between stakeholders across the supply chain organization, marketing, sales, and key external partners. That means owning meeting rhythms, tracking progress, and making sure the right people have the right information at the right time. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHAT YOU’LL DO Program & Project Management • Manage multiple device programs simultaneously, spanning new product launches, internal operational improvement projects, and administration of a 12-month forward-rolling product roadmap. This includes specification management of the historically bought devices, the current devices that are being sold, and the devices under development. • Maintain program trackers across the programs, ensure action items are clearly assigned, dated, and followed up • Send weekly status updates and action notifications to relevant stakeholders after each program meeting • Coordinate with both internal teams and external partner stakeholders to keep workstreams aligned • Manage project deadlines across concurrent workstreams, flagging risks early and escalating blockers to the relevant owners • Coordinate and schedule meetings across internal and external stakeholders, update program timelines to reflect agreed outcomes, and distribute updated plans to all relevant parties in a timely manner Compliance & Certification • Follow up on certification requirements across programs, obtain relevant documentation from internal teams, ODM partners, and test laboratories • Maintain a centralised repository of certification and regulatory documents for each device and market, including type approval, CE/RED declarations, safety reports, and regulator correspondence • Assist with the creation and maintenance of playbooks covering local regulatory approval processes across M‑KOPA’s active markets (KE, UG, NG, GH, ZA), documenting process steps, timelines, responsible parties, and submission requirements GTM & Testing Coordination • Drive GTM planning conversations with local sales teams, aligning on launch timings, market readiness milestones, and any country-specific requirements that could affect availability or positioning • Maintain overview of local testing requirements and results • Coordinate test schedules for device locking programs (including Kilpilock and Knox Guard), ensuring that integration testing, regression cycles, and sign-off stages are planned, resourced, and tracked to completion • Coordinate device firmware test schedules for new and in-market devices, working with ODM partners and internal QA to sequence OTA validation, security patch testing, and GMS recertification cycles Product Marketing Support • Own the briefing process for new device launches into the marketing team, compiling and communicating accurate product specifications, key messages, and positioning inputs so that creative and content work can begin without delays • Apply a sharp eye for detail when reviewing marketing materials before external submission — checking accuracy, tone, consistency, and alignment