Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime. The SRE team achieves this by: Owning the incident management processes and tools. Managing the observability stack and alerting systems to enable timely investigation and mitigation. Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks. In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining re
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