Customer Success Manager (m/w/d)

Do you have a background in the education sector (e.g in a Schulleitung, Rektorat or Stellvertretende Schulleitung space) and a desire to multiply your impact across hundreds of schools and local authorities? Are you passionate about helping educators tackle school absence through technology? No Isolation is looking for a Customer Success Manager with your experience to join our team. We're growing in Germany, and with more schools, municipalities, and education authorities adopting AV1 every term, we need someone who understands the German education system from the inside and can ensure a successful adoption and usage of our technology. Many of our team members already have backgrounds in school settings and local education authorities. Our Director of Customer Success, Simone, is a qualified teacher with nearly 30 years of experience, spanning roles as Senior Teacher, Special Educational Needs Teacher, Headteacher, before running an education team at a local authority. You won't need to explain the great world you're coming from. About Us We're a 65-person EdTech scale-up operating across Europe, on a mission to help educators bring learning and belonging for every child. Our AV1 robot is deployed across 19 countries with 5,000+ units, supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present. Consistently described as life-changing, it bridges the gap between the student and their peers, restoring both educational continuity and the essential sense of social belonging. Why this role matters: ✅ Help educators tackle one of the biggest challenges facing education today. ✅ Create lasting impact for children who cannot attend school. ✅ Join a company where your work is valued, your voice matters, and your wellbeing is prioritised. The Opportunity — Customer Success Manager (m/w/d) This is more than just a job. This is a chance to partner with educators, schools, municipalities (Kommunen), and education authorities across North Rhine–Westphalia (NRW) to tackle school absence, one of the biggest challenges facing education today. By helping them implement AV1, you'll enable absent students to stay connected to learning and belonging while supporting their successful return to the classroom. Globally, we've already empowered educators to help over 15,000 pupils back into school. In this role, you'll be extending that impact across NRW. In practice, this means that: You'll build trusted partnerships with schools, municipalities (Kommunen), and education authorities, becoming a valued advisor on tackling school absence and helping customers achieve long-term success with AV1. You'll lead customer onboarding and implementation projects, defining success measures and ensuring customers realise the full value of AV1. You'll become the go-to expert on AV1, advising on best practice, change management, and how to maximise adoption and impact. You'll work closely with our Account Managers to engage education leaders and decision-makers, identify opportunities to expand the adoption of AV1 across schools, trusts, local authorities, and regions, and support strategic customer conversations. You'll bring credibility, insight, and empathy to every interaction, helping educators create lasting impact while strengthening AV1's reach across Germany. Drawing on your background in education, you will ensure AV1 is not just technology, but a meaningful inclusion tool within the German education system. Your insights from the field — what's working, what schools are struggling with, where the German education system is heading — will help us continuously improve how we support schools and adapt to the evolving education landscape. What You Bring — Experience & Capabilities If you have a minimum of 10 years’ experience in the education sector, ideally some in a leadership position, and are curious about how your expertise can create impact beyond the traditional classroom, this could